- 17 × 465W panels
- Hanchu 5kW inverter
- 9.2 kWh battery
“I wanted to support the production of clean energy and save money.”
What to expect
What to expect.
Twelve steps from your first call to the day your roof starts paying you back, what we do, what we need from you, and when each of it happens.
1
Step 1 of 12
Getting in touch
Your journey starts with a conversation
Reaching out is simple and there’s no pressure. We’re here to answer your questions and understand what you want from the system, lower bills, independence from the grid, a car to charge, or all three.
2
Step 2 of 12
Information for your quote
Help us design the right system
To quote accurately we’ll ask for a few things. The more you can give us, the more precise your proposal will be.
What we need from you
- Property type and address, so we can look at your roof on satellite imagery
- A recent electricity bill, your annual usage in kWh is ideal
- Photos of your roof, fuse board and meter if you can
- Your goals: lower bills, backup power, EV charging, a heat pump on the way
- Any preferences on battery brand or size
Pro tip
Photos over WhatsApp are the easiest way to share your property. We’ll tell you exactly which angles and areas to capture.
3
Step 3 of 12
Receiving your proposal
A full OpenSolar design and pricing
Using the industry-leading OpenSolar platform, our design team builds a fully personalised solar and battery proposal for your property. Every design is checked and approved by a qualified installer before it reaches you, not a salesperson.
Your proposal includes
- 3D roof design with the exact panel layout
- Shading analysis and sun-path study
- Estimated annual generation in kWh
- Bill savings projected over 25 years
- Panel options, LONGi Hi-MO X10 or AIKO Neostar 3S+
- Battery options, Hanchu, Fox ESS or Sigenergy
Financial breakdown
- Clear itemised pricing, no hidden costs
- Payback period worked out for your usage
- 25-year savings forecast
- Full equipment specifications and warranties
- Two or three system options to compare
You’ll get an interactive link to explore your design in detail, zoom, rotate, and see exactly how the panels will sit on your roof. We usually send two or three options so you can compare and choose the fit that’s right for you.
4
Step 4 of 12
Check our reviews
See what our customers really think
Don’t just take our word for it. Read honest reviews from homeowners across the North West we’ve installed for, on Google and Facebook.
We’re proud of every one, and we’d love to add yours after your install.
5
Step 5 of 12
Reviewing your options
Three batteries, one honest answer
We don’t believe in one-size-fits-all, but we only install premium equipment. Your proposal comes with a choice of tier-one battery systems so you can pick what’s right for your home and your goals, never the cheapest box on the shelf.
Hanchu ESS
UK-first Blade battery storage
- Cell type
- Blade LiFePO₄ (heated)
- Capacity
- 5.12 – 9.4 kWh
- Retrofit
- AC & DC native
- Protection
- IP65 · fire suppression
- Warranty
- 12 years
Fox ESS
Most PopularThe UK's #1 home battery brand
- Cell type
- LiFePO₄
- Capacity
- 5.76 – 20.48 kWh
- Cycle life
- 6,000+ cycles
- Efficiency
- ≥95% round-trip
- Backup
- <4 ms (EVO)
- Warranty
- 10 years
Sigenergy SigenStor
AI-powered 5-in-1 with EV charging
- Platform
- 5-in-1 SigenStor
- Capacity
- 5–48 kWh per stack
- EV charging
- Built-in DC · V2G
- Cycle life
- 10,000+ cycles
- Backup
- 0 ms (HomeMax)
- Warranty
- 10 yrs (extendable to 15)
No sales pressure
The right kit for your situation
We don’t push one manufacturer. All three are tier-one systems, the right choice depends on your roof, your usage, your budget and what matters most to you.
Hanchu ESS
You're adding a battery to existing solar, it's going in a cold garage, or you want the best-value route in, heated, retrofit-native Blade cells with a 12-year warranty.
Fox ESS
You want the UK's most widely installed battery, whole-home backup in a power cut, and the option to stack more storage later.
Sigenergy SigenStor
You have or are planning an EV and want charging, battery and AI control built into one unit, the most future-proof option we fit.
Whichever you choose, you get the same Eco2u install standard, MCS certification and our 10-year workmanship warranty. For the full comparison, see Which brand?
6
Step 6 of 12
Placing your order
Confirm and secure your installation
When you’re ready to go ahead, there are two ways to confirm your order. Both end with the same design, the same installers and the same warranty.
Fastest
Remote survey and sign-off
Most popular choice
- Send us the photos we ask for
- Desktop survey and design by our team, with two or three options to choose from
- A qualified installer reviews and approves the design before sign-off
- Complete everything remotely, including your contract and deposit
- The quickest way to get booked in
Traditional
In-person site visit
Meet the team first
- Meet us face to face
- Full on-site assessment of your property
- Talk through the options in detail
- Sign the paperwork on the spot
How payment works
£100
On acceptance
A deposit reserves your installation date. Protected by an insurance-backed guarantee through HIES.
50%
Day of install
Payable on the morning our team arrives on site to begin work.
Balance
On completion
The remainder is due when the installation is complete.
We never ask for anything outside this schedule unless you ask for extra work, which is quoted and agreed in writing first. You also have a 14-day cooling-off period in which you can cancel without giving a reason.
7
Step 7 of 12
Your WhatsApp group
A direct line to the team
Once your order is confirmed we set up a WhatsApp group just for you, with our Installation Manager and Lead Technician in it. It becomes your direct line to the people responsible for your install, from confirmation to long after the job is done.
Who’s in your group
Lead Technician
Your main contact for technical questions, design queries and equipment advice.
Tech support
App set-up, monitoring configuration and any troubleshooting after the install.
Installation Manager
Books your installation date, arranges scaffolding and the DNO paperwork, and keeps everything on schedule.
Questions people actually ask
- “What time will the team arrive on installation day?”
- “Can I add an extra battery to my order?”
- “How do I connect the monitoring app to my Wi-Fi?”
- “Is it okay if I'm not home during the install?”
- “What's the status of my G99 application?”
- “Can you explain how the export tariff works?”
- “The scaffolders are here, is that expected today?”
- “How do I set up off-peak charging on my battery?”
- “Can I see photos of the completed roof work?”
- “What paperwork do I need for my energy supplier?”
Before installation
- Confirm your installation date
- Send extra photos if we need them
- Ask about equipment choices
- Updates on your G99 application
- Access and parking arrangements
- Scaffolding date confirmation
During and after
- Progress photos from the team as they work
- Ask questions while the install is happening
- App set-up and monitoring help
- Your MCS certificate when it's issued
- Tariff recommendations
- Ongoing technical support
Why customers like the group
- Quick responses, no waiting on hold
- Easy photo sharing, show us exactly what you mean
- Full transparency, everything in one thread
- The right expert, the person who knows answers
- Progress photos, see your install as it happens
- Keeps running, support carries on after install
No chasing emails or waiting on hold, just quick, friendly help from people who know your job.
8
Step 8 of 12
Booking your installation
Securing your date
With your order confirmed we find the installation date that works for you. Scheduling is flexible and fits around your commitments, not ours.
What to expect
- Lead time is usually a few weeks, depending on equipment availability and scaffolding
- Most home installations take one to two days
- Dates are confirmed in your WhatsApp group
- A reminder the week before and the day before your install
9
Step 9 of 12
Pre-installation preparation
Scaffolding, paperwork and access
Your Installation Manager takes over to make sure everything is in place before the team arrives.
Scaffolding
- Goes up the day before your install
- Professional scaffolders, for the team's safety and yours
- Usually taken down the day after completion
G99 application
- Needed when the inverter is rated above 3.68 kW on a single-phase supply
- Submitted to your DNO on your behalf, we handle the technical paperwork
- We can install while it's being processed; output is capped at 3.68 kW until approval comes through
Your Installation Manager also
- Confirms access arrangements
- Sorts parking for the van
- Checks you have your 2.4 GHz Wi-Fi password ready, the inverter's monitoring needs it on the day
- Answers any last-minute questions
- Keeps you updated on WhatsApp
10
Step 10 of 12
Installation day
Your system comes to life
This is the exciting part. Our certified installers arrive and turn your home into a clean energy power station.
A typical installation day
- 8:00amTeam arrives, safety briefing, equipment unloaded
- MorningRoof work, mounting rails and panels go on
- LunchShort break; your home stays accessible throughout
- AfternoonInverter and battery installed, electrical connections made
- Late afternoonCommissioning, testing and your handover
You don’t need to be home for the whole day, but we’d recommend being around for the handover at the end so we can walk you through your new system.
11
Step 11 of 12
Post-installation paperwork
Certificates and sign-off
After the install we handle the paperwork so your system is fully registered and you can be paid for the power you export.
On completion
Electrical Installation Certificate (EIC)
Confirms the installation meets BS 7671 wiring regulations.
Once the system is commissioned
MCS certificate
Essential for Smart Export Guarantee payments from your energy supplier.
After install
G98/G99 DNO confirmation
Grid connection approval from your Distribution Network Operator.
On completion
Product warranties
Panels up to 30 years; batteries 10–12 years depending on the system.
On completion
System handover pack
User guides, monitoring app set-up and what to do in an emergency.
On completion
10-year workmanship warranty
Our installation work is covered for ten years, and the warranty transfers to the new owner if you sell.
In your handover pack
Manufacturer warranty registration
Where a maker needs online registration to activate full terms (Fox ESS, Hanchu), we do it for you and confirm it.
Two years on
Free 24-month service visit
A full inspection of the system two years after install, included in your price.
Not sure how to set up your app or which tariff to pick? The Help & Guides has step-by-step videos for every system we fit.
12
Step 12 of 12
Leave us a review
Help others on their solar journey
We’d love to hear how it went. Your feedback helps us keep improving, and helps other homeowners make a confident decision about going solar.
Honest reviews help other families find installers they can trust. We read every one.
Ready to start your journey?
Get in touch for a free, no-obligation quote. We’ll guide you through every step above.
Video From Recent Installs
Real installs, in the customer’s own words
Filmed by our team on recent jobs. You see the actual array on the actual roof, the inverter and battery on the wall, and the system that was specified for that property.
No stock footage and no actors, just what went in, why they chose Eco2u, and what it is doing for their bills, from the people living with it every day.
Get your free online quote